Can I cancel my order?
Orders are processed quickly and cannot be canceled once placed.
If you no longer want the items, we recommend allowing the order to be delivered and then initiating a return through our returns process.
Can you update my shipping address?
We can update your shipping address within 24 hours of placing your order; however, we first need to confirm the order’s status with our fulfillment team.
Please note that we cannot guarantee that address changes can be made once processing has begun.
Can you add/remove an item to my order?
Unfortunately, we are unable to add or remove items from orders once they are placed.
We recommend placing a new order for any additional items you wish to purchase.
Read more about our order terms here
Why can't I place an order? My order keeps getting automatically cancelled.
Orders may be automatically cancelled if our system detects potential fraud or irregular activity. This process cannot be bypassed.
If you believe your order was cancelled in error, please contact our support team for guidance.
Reach out to support here
Is free shipping available?
Free shipping is available on all USA orders $175 and up and international orders $275 and up.
Is there international shipping?
Yes! We ship worldwide.
I forgot my discount at checkout, can you apply it to my order?
If you forgot to use your discount at checkout, you may reach out to support to have it applied or save it for your next order.
Most WAYDAMIN codes never expire!
Reach out to support here
Is there any Shop now, pay later options?
Yes! We offer Afterpay.
Are there any shop now, pay later options?
Yes! We currently offer Shop Pay Installments for eligible purchases and are actively exploring additional ‘buy now, pay later’ options.
Stay tuned for updates as we expand our payment offerings.
Can you guys help with sizing?
We do our best to guide you, but the most accurate way to choose your size is to take your own measurements and consult the size guide provided on each product page.
This ensures you make the most informed decision.
How do I start a return/exchange?
Click to start a return/exchange
You can also visit our Return Policy here
My return window expired — can you extend it?
Unfortunately, we cannot extend returns after the 7-day return window.
Our policy is firm and strictly enforced to ensure fairness and consistency for all customers.
How much is shipping?
Visit our Shipping Policy for the latest information on shipping and rates
Can I still return my final sale item? It didn't fit me.
Final sale items are not eligible for returns or exchanges, even if they don’t fit.
Please review our product details and sizing guides before purchasing final sale items.
What I want is sold out — when is the next restock?
We don’t have exact restock dates, but you can subscribe to our VIP list to get early access and first dibs on restock updates.
Reach support
Our support team is available 7 days a week and can be reached here to submit a support ticket.
Submitting a ticket is the fastest way to get assistance.
Alternatively, you can send an email directly at support@waydamin.com
